I was on a panel of speakers for a PRNews Online webinar last Wednesday on crisis communications. I profiled to online crisis events: Ford Motor Company's conflict with the Black Mustang Club, and BoingBoing's crisis unpublishing Internet sex columnist Violet Blue.
I suppose these slides would be better with my commentary, but I hope they're useful to someone as is.
If the embedded version is too small to see, try going to the hosted one on Google Docs.
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